Guest Services

Rent with Confidence

Have complete peace of mind when booking with us, knowing we have all the bases covered. We want to make sure that you are as comfortable as possible during your stay and we go out of our way to do so! Book your Cottage Vacation with us today at Cottage Care Rentals.

Our Speciality – Bringing Cottage Owner’s and Vacation Guests Together with 360° Care

	ACCOUNTABLE...PERSONAL SERVICE One of our specialties is customer service. Our friendly and professional team is dedicated to ensuring your cottage vacation needs are being taken care of.
	MINDFUL...CARE We’ve personally visited each one of our properties, have taken all of the photos, and documented all of the cottage amenities. We are committed to helping you find the perfect cottage to meet your family’s vacation goals.
	CONNECTED...LOCAL EXPERTISE Our team has lived in the area for years, we know the Haliburton Highlands and surrounding areas intimately. Full details about our cottages coupled with suggested local amenities and experiences are always available to make your stay as enjoyable as possible.
	INNOVATIVE...QUALITY Signature Concierge Packages for Guests at select cottages with details within the cottage listings. All properties are freshly cleaned and inspected prior to your arrival.
	EASY...SEAMLESS Using custom technology, our intuitive system provides a seamless experience. We connect Guests to Cottages with a secure interface through our online screening and booking process.

We are constantly striving to enhance the services we can provide within the areas we cover in Cottage Country. When inquiring on or booking a Lakefront Cottage with us, please do not hesitate to ask about the extra services we offer, such as:

Linen and cleaning services,
Arranging in-house chef and catering services,
Connecting you to local Eats and Adventures,
Offering non-motorized Water Toys for rent during your stay.

We will go out of our way wherever it is possible for us to do so, in an effort to make your vacation an enjoyable and memorable experience.

Cottage Care Rentals & Property Management is a TICO certified and licensed Travel Agency #50021188 (www.tico.ca). Operating under Ontario Law, we retain all deposits inside an Ontario Travel Industry Trust Account until you have experienced your vacation or other contractual timelines have been met, to ensure your vacation and rental money is protected. We accept online credit card payments, widely acknowledged to be the safest way to pay for your property rental.

Our Commitment to the Environment:

Cottage Care Rentals is dedicated to sustainable and environmentally friendly practises.

Our commitment to environmental sustainability:

We aim to supply all natural, non-toxic cleaning agents, laundry detergent, and supplies to our Caretakers & Owners,

We educated with regards to reduce waste – discouraging the use of single-use plastics and suggesting alternatives, friendly reminders that cottage water is safe to drink (where applicable) and providing every guest with recycling protocols and a landfill kit for responsible garbage disposal,

All of our properties are non-smoking.

Following guest departure, we inspect each cottage to ensure all lights and electronics are turned off,

Provide literature on how to be more sustainable at the cottage, how to naturalize shorelines, and more through our TeamCCR.com blog and social media channels.

The CCR team is further dedicated to a healthy community and environment through their roles in environmentally charged volunteer organizations (eg. FEEL & Abbey Garden’s Food Hub), local eating practises (eg. Haliburton County Farmers Market & Nourished), low-waste lifestyles, and support local businesses (#buycloseby).